Privacy Policy

This privacy policy applies to this website and any other website that makes reference to this privacy policy. Some PROSTEP websites may have their own, perhaps different, privacy policy. Please read the privacy policy of every PROSTEP website that you visit.

Declaration of consent

By visiting this website, you automatically agree with the collection and use of information in the manner described here.

Occasionally, if prescribed by law, you may be asked to provide your consent for the processing of certain data and information that has been collected on this website or which you yourself have provided.

Collecting and processing your personal data

To provide you with better service and give better consideration to your needs and interests, PROSTEP collects, exports and uses personal information. This is done in accordance with this privacy policy and the consent that you have thus provided.

During your visit to our website, we collect your IP address and use cookies and other Internet technologies(see the sections entitled “Automated tools” and “Embedded weblinks” below) to collect general information about our visitors and what is of interest to them.

We also collect and process the information and data that you provide us with voluntarily by, for example, registering for events, subscribing to newsletters, participating in online surveys, discussion groups or forums, or making purchases.

Using the collected personal data

The information that PROSTEP collects in order to better understand your requirements and interests helps PROSTEP provide you with a consistent and personalized experience. We use this information only as described in this privacy policy and/or when the information was collected. In accordance with current law, we will not change the way in which we use your personal data without first obtaining your consent. Your personal data can be used to (among other things)

  • process your orders and deliver the products and services that you have ordered.
  • keep you up to date about the latest product information, software updates, software upgrades, security patches, system enhancements, special offers and other information. This may occasionally also include information from other companies or business partners about products and services that complement your PROSTEP products.
  • tailor the information about our products and services to your needs; for example, the fact that we provide you with specific information about products and services that may be of interest to you when you visit our website.
  • enable the creation of areas with personal profiles and access to protected content.
  • provide online sessions such as Click to Chat and Click to Call.
  • to train our staff so that they can answer any questions you ask in the chat in a competent and friendly manner.
  • to contact you, send you shipping and invoice information, offer you support and ask you for feedback.
  • to provide you with the opportunity to participate in competitions, prize drawings and other marketing and promotional activities on or other websites belonging to the PROSTEP Group.
  • to conduct polls and surveys that serve to improve the products and services for our customers and end user. Participation in all polls and surveys is voluntary.
  • for recruitment purposes.
  • to fulfill contractual obligations.

IP addresses

We use IP addresses to diagnose problems, manage our website and collect demographic information. IP addresses and other information (such as the PROSTEP user information that you have provided us with on this website or on an earlier occasion; or the code from a marketing activity) can be used to determine which pages on our website you visit and which topics may be of particular interest to you. This allows us to provide you with information about relevant products and services.

PROSTEP also collects your IP address (as well as other technical information such as the browser type) when you start a click-to-chat or click-to-call session. As soon as you establish a connection with PROSTEP, this information is collected so that we can identify your session, supply you with content that is suitable for your browser and as a quality assurance measure.

PROSTEP only collects information during your visit to the PROSTEP website. Visits to other companies or business units outside of the companies that belong to the PROSTEP Group are not registered or tracked.

Automated tools

In addition to the information that you provide, PROSTEP may also collect other information during your visit to a PROSTEP website. This is done by means of automated tools such as web beacons, cookies, embedded weblinks and other tools normally used for collecting information.

These tools collect certain standard information that your browser sends to our website such as browser type and language, access time and the address of the website where you were when you visited a PROSTEP website. These tools also allow PROSTEP to determine whether an e-mail, which a person has consented to receiving, has actually been received by that person. They also make it possible to collect other information such as which PROSTEP web pages were visited and whether the recipient of an invitation to an event being held by PROSTEP has registered for this event, as well as other aggregated data that is not attributed to any specific person.


This website uses Piwik, a web analytics open-source software. Piwik uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address anonymized prior to its storage) will be stored on the server of the service provider in Germany. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Embedded weblinks

E-mails from PROSTEP often include links that the PROSTEP server uses to forward you to a relevant part of the web. This forwarding system allows PROSTEP to change the target address of this link if necessary and determine the effectiveness of marketing activities.

This type of link in an e-mail allows PROSTEP to determine whether or not you have clicked on the link in the e-mail. The information about this type of interaction can be correlated with your personal identity. If you do not want PROSTEP to obtain information about which links you have clicked on, do not click on any of the links in an e-mail sent to you by PROSTEP.


We use cookies to provide you with personalized content that saves you having to enter passwords repeatedly, keeps the information about your shopping cart up to date and tailors the information offered on our website to your user habits and those of other users.

You can prevent the installation of cookies by changing your browser settings accordingly; we must however point out that if you change these settings, you will not be able to make full use of all the functions on this website.

E-Mail addresses

If you provide us with your e-mail address, we will use this address to communicate with you. We will only use your e-mail address in companies that belong to the PROSTEP Group and will not disclose your e-mail address to third parties. You can decide at any time that you no longer wish to receive e-mails.

Depending on the settings in your e-mail application, personal data may be transferred automatically when you send an e-mail to PROSTEP.

If you register for a service provided by a third party, it may be necessary for us to transfer certain information from your PROSTEP registration, including your e-mail address, to the service provider.

Financial data

Our website may include order forms that you can fill out in order to request information or order products and services. You may be asked to provide financial data such as your bank details or credit card number on these forms. PROSTEP guarantees that any financial data you provide will only be used to handle the invoicing and payment of this one transaction. It may be necessary to transfer your data to third parties involved in handling these activities such as banks, credit card companies or other financial institutions as well as institutions that perform credit monitoring.

Disclosure of your personal data to third parties

As a multinational company, PROSTEP operates a number of websites worldwide. Data and information that you supply voluntarily or which is collected in some other way on a website in one country can therefore be transmitted electronically to the server of one of these websites in a different country. We protect your privacy around the world and guarantee that these PROSTEP websites comply with the privacy policy outlined here.

Companies belonging to the PROSTEP Group use the information transnationally in connection with handling your queries and orders, improving our products and services, as well as for processing and storage purposes. We also disclose such information to business partners, service providers and authorized third parties such as contractors and suppliers, so that they can provide the requested service or carry out a transaction. This includes processing orders and credit card transactions, hosting websites, hosting event and seminar registration, offering customer services as well as providing information about products and service in which you might be interested.

We disclose as little personal data as possible to these third parties; only as much as third parties need to provide the services on our behalf. Third parties may only use your personal data to provide the desired services and perform the desired transactions.

We will not sell or rent your personal data to third parties.

If required in connection with a court order or judicial proceedings, we will disclose your personal data and any other associated information. We reserve the right to take legal action to prevent this disclosure.

It may occur that PROSTEP decides to sell, acquire, merge or in some other way reorganize a company or companies in a country or countries for strategic or other business reasons. Under current law, such a transaction may include the disclosure of personal information to possible or actual buyers or the receipt of personal information from the sellers. In the event of such a transaction, PROSTEP will always endeavor to provide adequate protection for personal information.

Personal data and other information is collected by us and may be disclosed to third parties in connection with the investigation, prevention or taking of measures in the event of illegal activities, suspicions of fraud, possible danger to a person’s life or limb, contravention of PROSTEP’s conditions of use or otherwise required by law.

During your visit to the PROSTEP website, you may be directed to content or functions that are not hosted on but provided by a third party instead. This is most frequently the case for special events such as competitions and seminars. If information is being collected exclusively on behalf of PROSTEP, a reference will be made on the third-party website to the privacy policy of the corresponding PROSTEP company that regulates how the data is used. In the case of websites that do not belong to PROSTEP, reference is made to the privacy policy of the website operator. In general, PROSTEP requires that its service providers and business partners handle information in accordance with PROSTEP’s privacy policy.

Protection of your personal data

PROSTEP is committed to protecting the personal data that you provide. To protect your data against unauthorized access, use and disclosure, PROSTEP uses a combination of industry-standard security technologies, procedures and organizational measures. PROSTEP provides support for online security by using secure server technology since we want your data to be safe. PROSTEP websites utilize state-of-the-art security measures and facilities that help prevent misuse.

We require that our employees protect your right to privacy and confidentiality.

Links to other websites

This website contains links to other websites. PROSTEP is not liable for the privacy policies or the content of websites that do not belong to the PROSTEP Group.

Freedom of choice / unsubscribe

PROSTEP provides you with an option of unsubscribing from our e-mail service if you no longer wish to receive e-mails containing information or updates for the products offered on this website, or if you wish to object to the disclosure of your personal data to third parties. This does not apply to e-mails sent in connection with existing contractual relationships.

To unsubscribe, send a brief e-mail to unsubscribe(at)

Storage of collected data

PROSTEP only stores your personal data for as long as it is needed to fulfill the purpose for which it was collected or as stipulated by current law or legal requirements.

Protecting the privacy of children

PROSTEP does not knowingly collect personal data from children under the age of 13. If we learn that we have collected data from a child under the age of 13, this data will be deleted from our system.

Querying, viewing and updating your personal data

PROSTEP relies on your help to ensure that the personal data you provide us with is always accurate and up to date. If you would like to update or make other changes to your personal data, please send an e-mail to infocenter(at)